RETURNS & REFUNDS

7-Day Window

You can raise a return, exchange or refund request within 7 days of receiving your order. After 7 days we're unable to process a request.

What's Covered

• Wrong size — swap it for another size, subject to stock.
• Manufacturing defects — stitching, fabric or print issues.
• Damaged item received.
• Wrong product or wrong colour delivered.

Condition Of The Item

The item must be unworn, unwashed and in original condition with tags and packaging intact. Items that have been used, washed or altered can't be accepted.

How To Raise A Request

Email unculturedcommunity@gmail.com within 7 days of delivery with your order ID, what's wrong, and clear photos of the item. We reply within 24 hours on business days and arrange a pickup or share return instructions.

Refund Timeline

Once the returned item reaches us and passes a quick check, your refund is issued to the original payment method within 5–7 business days. Exchanges are dispatched as soon as the return is approved.

Cancellations

Orders can be cancelled any time before dispatch for a full refund. Once an order has shipped, it falls under the return policy above.